Returns Policy

Returns

- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.              

- The 14 days start from the date the hangbag has been received.

- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- To complete your return, we require a receipt or proof of purchase.

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

If you should cancel your order before it has been shipped, please contact us and we will effect a refund.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@florenceleathercollection.co.uk

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@florenceleathercollection.co.uk and send your item to: Florence Leather Collection, 8A High Street, Yeovil BA20 1RG

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Florence Leather Collection
16 Cheap Street
Sherborne DT9 3PX
Dorset 
Tel: 01935 389 913

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

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